Alex Brookings, of bGood (bGood.com) talks about the power of short interactions to grow customers and build culture.
I met Alex as a happy customer of bGood a few years ago. In a fast world, they not only deliver delicious farm-to-table food for lunch and dinner, they create extraordinary and memorable service experiences with their customers.
Given my passion around the power of one or two minutes to create positive change, I wanted to learn about the bGood formula and design behind the experience.
Every time I walk into their restaurant, I leave with a smile and an even better disposition. Alex shares a few of his secrets.